Hauteline — Rent or buy designer clothing in NYC from Hauteline, a curated fashion rental platform featuring unique dresses, tops, and sets from independent designers. Shop or rent wedding guest dresses, event looks, and birthday styles with NYC same-day delivery and nationwide shipping.

When will my order arrive?

Your rental will arrive on or before your selected rental start date.

If your rental begins within the next 2 business days, please select expedited shipping at checkout.

NYC courier orders will arrive on the first day of your rental period.

How much is shipping?

• Orders over $100: Free standard shipping
• Orders under $100: $8 standard shipping
• Expedited shipping: $18

Where do you ship?

We ship rentals nationwide to all 50 states, including Alaska and Hawaii.

At this time, rentals cannot be shipped outside the United States.

Purchases can be shipped internationally for an additional rate. Email hotline@hauteline.com with the size/item you're interested in and your location to inquire.

Can I place a same-day rental order?

Yes. For same-day rentals, we recommend selecting NYC store pickup or local courier delivery within NYC.

How does NYC pickup work?

Select "Pick Up" as your shipping preference at checkout.

We'll email you when your order is ready for pickup, typically on your rental start date. Pickup is available from our store at 95 Orchard St.

How do I return my rental?

Use the prepaid UPS return label included in the clear label panel of your package and drop it off at your nearest UPS drop-off point.

You can also return your rental to our NYC store at 95 Orchard St.

Return shipping is free and prepaid return labels are included with all rental orders, unless in-store return is selected.

What if I lose my UPS return label?

Email hotline@hauteline.com and we'll send you a new label.

If you purchase your own return label, please address all UPS returns to:

Hauteline
118A Orchard St PMB 320
New York, NY 10002-4951

When do I need to return my rental?

Please send your rental back by your selected return-by date.

We provide a 24-hour grace period for late returns. After the grace period, daily late fees apply. See Cancellations, Refunds & Late Fees below for details.

How does renting work?
1. Choose your piece and select a 4, 8, 16, or 30-day rental period.
2. Select your rental start date. For shipped orders, we recommend choosing a date 1–2 business days before your event.
3. Receive & wear your rental. Your order will arrive on or before your selected start date.
4. Return it. Use the prepaid UPS return label included with your order or drop it off at our NYC store.

Cleaning is included, so there's no need to wash your rental before returning it.

When should I select my rental start date?

For shipped orders, we strongly recommend selecting a start date 1–2 business days before your event to account for potential shipping delays.

Please keep in mind that UPS does not deliver packages on Sundays.

For NYC rentals, we can accommodate same or next-day orders through store pickup or local courier.

What if my rental doesn't fit?

If your rental doesn't fit, email hotline@hauteline.com within 24 hours of receiving your order.

• With Peace of Mind Insurance: Request a complimentary replacement size or item within 2 business days, subject to availability.
• Without Peace of Mind Insurance: Return the item unworn within 24 hours for a 50% fit refund, minus shipping costs.

For sizing questions before ordering, email hotline@hauteline.com. We'd love to help!

Can I extend my rental?

Yes! If you'd like to keep your rental beyond your original rental period, email hotline@hauteline.com with the subject line "Rental Extension."

Extensions are subject to availability.

Can I purchase my rental?

Yes! Email hotline@hauteline.com and we'll assist with next steps.

You'll only need to pay the difference between the item's retail price and the rental amount you've already paid.

To keep things circular, please return the empty mailer to us. If the mailer isn't returned, a $15 fee will be added to your invoice to cover its cost.

Should I wash my rental?

No. Please return all rentals unwashed. We'll take care of the cleaning!

Can I cancel my rental?
Yes. Your refund depends on when you cancel:

• 7+ days before your rental start date: Full refund, minus an $8 restocking fee
• Less than 7 days before your rental start date: Full refund in store credit, minus an $8 restocking fee
• After your order has shipped or within 24 hours of your pickup date: Non-refundable

For assistance, email info@hauteline.com.

Can I return or exchange a purchase?
Yes, subject to the following:

• Online purchases: Eligible for store credit or a size exchange when requested within 7 days of delivery and all return requirements are met.
• In-store purchases: Eligible for a size exchange or exchange for another item of equal or lesser value within 7 days of purchase, with replacements selected during the same visit and subject to availability.
• Final Sale items (50% off or more): Not eligible for return or exchange.
• To initiate an online purchase return, visit our Returns Portal.

What if I return my rental late?
We provide a 24-hour grace period for late rental returns.
After the grace period, late fees are charged daily based on your original rental period:

• 4-day rental: 1/4 of the rental price per late day
• 8-day rental: 1/8 of the rental price per late day
• 16-day rental: 1/16 of the rental price per late day
• 30-day rental: 1/30 of the rental price per late day
  

Late fees continue to accrue until either:

• The total late fees equal the item's full retail price, or
• The rental is returned

What is Peace of Mind Insurance?

Peace of Mind Insurance is an optional add-on that provides extra protection for fit and delivery.

If your rental doesn't fit, email hotline@hauteline.com within 24 hours of receiving your order to request a complimentary replacement size or item, subject to availability.

Approved replacements are delivered within 2 business days.

If your rental arrives after your selected start date, you'll receive a full refund.

Peace of Mind Insurance must be added when your rental is placed and cannot be added after your order has been dispatched or picked up.

Please note: We do not deliver on Saturdays or Sundays, so please plan accordingly if your event falls over the weekend. We highly recommend starting your rental 2–3 days before you need it.

How do I request a replacement?
Email hotline@hauteline.com within 24 hours of receiving your order and include:

• Your order number
• Your intended replacement size/item

Requests made outside the 24-hour delivery window are not eligible for a replacement.

What if my preferred replacement isn't available?
Replacements are subject to inventory availability at the time of your request.

If your preferred size or a suitable alternative isn't available, we'll work with you to find the best solution or issue a full refund minus the cost of Peace of Mind Insurance.

The sooner you contact us, the more options we'll have available.

When will my replacement arrive?
Approved replacements are delivered within 2 business days.

We do not deliver on Saturdays or Sundays. For example, a replacement approved on Friday would arrive by Tuesday at the earliest.

How do I return my replacement?
Both the original item and replacement item must be returned together in the same return shipment at the end of your rental period.

Use the return label and reusable mailer provided with your original order.

Are there restrictions on replacement items?
Yes. Peace of Mind Insurance is intended for genuine fit issues only.

If the original item requiring replacement shows signs of wear, we reserve the right to charge the full rental price for the replacement.

Is Peace of Mind Insurance refundable?
No. Peace of Mind Insurance is non-refundable once your order has been placed, as it is an active service attached to your rental.

Do I have to add Peace of Mind Insurance?
No. It is completely optional.

However, given the time-sensitive nature of rentals, we highly recommend it for additional peace of mind, especially for important events.

What is a card hold?
To keep our pieces in great condition and available for everyone, we place a temporary hold on your card in rare cases such as extreme damage, theft/loss, or non-return.

You won't be charged unless there's an issue. The hold simply ensures funds are temporarily available while your rental is out.

We'll always contact you before any charge is made.

How much is the card hold?
The hold is free. Your bank simply reserves the funds temporarily and releases them upon return.

When is the card hold released?
The hold is released after we receive and inspect your returned item(s), typically within 1–3 business days of return.

What is a security deposit?
For some of our higher-value pieces, we add a refundable security deposit alongside the card hold.

Like the card hold, it isn't a fee. The deposit is returned once your rental is returned on time and in good condition.

When is my security deposit refunded?
We release your deposit within 7 days of your return arriving with us.

For mailed returns, this means when your package reaches us, rather than when it is dropped off.

Your bank may then take an additional 3–5 business days to reflect the refund on your original payment method.

Can anything be deducted from my security deposit?
Late fees or damage charges may be deducted from the deposit before it is refunded.

If there are no issues, you'll receive the full amount back.

We'll always contact you before any deduction is made.

What happens if my rental is damaged, lost, or not returned?
We understand that clothes are meant to be lived in and accidents can happen.

Damage includes, but is not limited to, stains, rips, tears, or alterations that affect the usability or marketability of the item.

If an item is returned damaged or is reported lost/not returned more than 15 days after your selected return-by date, we reserve the right to charge your original payment method up to 100% of the item's retail price to cover repair or replacement costs.

Please treat rented items with care and return them with no hard-to-budge stains, rips, tears, or missing parts.

Once an order is marked as delivered by the carrier, Hauteline is no longer responsible for the package. Customers are responsible for ensuring the safe and timely receipt of deliveries at the provided shipping address.

We'll always contact you before any charge is made.

Do I need an appointment to try on?
No! Our storefront is open 6 days a week, and walk-ins are always welcome.

Where are you located?
95 Orchard St., New York, NY
Hours: 11 AM–7 PM, Wednesday–Monday
Closed Tuesdays

Will the rental I'm interested in be available to try on?
Our full rental collection is available in store.

If the item and size you're interested in isn't crossed out on the rental calendar for the day you'd like to visit, there's a good chance it will be available.

Ask a store associate for the item/size when you arrive and we'll gladly help you find it.