For further details about shipping, please see Shipping & Delivery

When should I select my rental start date We strongly advise choosing a start date 1-2 business days before you intend to wear your item to account for any potential shipping delays. Please keep in mind that UPS does not deliver packages on Sundays.

How long will my order take to arrive?
Orders will arrive on or before your chosen rental start date. Please select expedited shipping at checkout if your rental starts within the next 2 Business Days.

NYC courier orders will arrive on the first day of your rental period.

Do you ship nationwide? Yes! We ship rentals to all 50 states including Alaska and Hawaii.

Do you ship worldwide? Unfortunately, at this time we are unable to ship rentals outside of the United States. Purchases can be sent worldwide for an additional rate. Email us hotline@hauteline.com to inquire—let us know what size/item you are interested in & where you reside.
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How much is shipping?
At this time, we offer free standard shipping for orders above $100! For orders under $100, standard shipping is $8. Expedited shipping for all orders is $21.

How much does it cost to return my rental?
Free prepaid return labels are included with all rental orders. If in NYC, our store is open every day except Tuesdays to receive drop offs between 11am-7pm.

Can I place a same-day rental order?
For same-day rentals, we recommend opting for pick up at our NYC store or local courier delivery within NYC.

How does NYC pick up work?
We offer free NYC pick up from our store located at 95 Orchard St. At checkout, select "Pick up" as your shipping preference and we will send over email confirmation when your order is ready for you (typically on your rental start date).

Will I be charged for rental return shipping?
Prepaid UPS return labels are included with all rental orders, unless in-store return is selected.

Can I extend my rental?
If you'd like to keep your rental for longer than your initial rental duration, please get in touch with us at hotline@hauteline.com with subject line "Rental Extension".

Can I purchase my rental?
If you are interested in purchasing a rental, please email hotline@hauteline.com and we will assist you with next steps.

Should I wash my rental?
No, please return all rentals unwashed. We'll take care of the cleaning!

How do I return my rental?
Please use the prepaid return label included in the clear label panel on your package and return it to your nearest UPS dropoff point, or drop off at our NYC store (95 Orchard St)

What happens if I damage or lose an item?
We know great clothes are meant to be lived in, and unfortunately damage or loss can happen. Damage includes but is not limited to stains, rips, tears, and alterations that affect the usability or marketability of the item, or otherwise at our discretion.

If items are returned to us in damaged condition or reported lost (not returned over 15 days after your selected Return by date), we will have to charge your original payment method up to 100% of retail price of the rented item. We really don't want to have to do this, so please do your best to treat rented items with care!

What can I do to ensure I'm not charged for damage or loss?
Please ensure items are returned to us with no hard-to-budge stains. Take extra care to ensure there are no rips, tears, or missing parts in your return, and send it back on or before your return date.

What if I return my rental later than my Return By date?
Customers will be charged a late fee of $30 per day for each day the rented item is returned after the agreed-upon rental period. Late fees will continue to accrue until the total late fee amount equals the full retail price of the rented item or the item is returned, whichever comes first.

Can I cancel a rental for a refund?
Cancelation requests made at least 7 days before a rental’s start date can be accommodated with a full refund. Cancellation requests made less than 7 days before a rental’s start date are subject to a full refund in store credit, minus a $10 restocking fee.

Rentals cancelled after shipment dispatch are strictly non-refundable. 

For sizing questions and further assistance, please email info@hauteline.com - we'd love to help!

What if my rental doesn't fit? Email us at hotline@hauteline.com and return your *unworn* rental within 24 hours of receiving for a 50% fit refund.

We want to make sure you get the best piece for your measurements! For sizing questions and further assistance, please email hotline@hauteline.com - we'd love to help!

Can I exchange a rental for a different size?
Rentals made in store or booked for 16-days or longer are subject to one free size exchange, availability permitting. Due to the time-sensitive nature of rentals, we cannot exchange rentals at this time for 4 and 8-day rental durations.

Email us at hotline@hauteline.com and return your *unworn* rental within 24 hours of receiving for a 50% fit refund.

For sizing questions and further assistance, please email - we'd love to help!

Can I cancel a rental?
Cancelation requests made at least 7 days before a rental’s start date can be accommodated with a full refund. Requests made less than 7 days before a rental’s start date are non-refundable. Please write to us for assistance at info@hauteline.com

When should I select my rental start date? If your order requires shipping, we recommend selecting a start date 1-2 days before your event. For NYC rentals, we can accommodate same or next day orders.

Can I cancel a rental for a refund?
Cancelation requests made at least 7 days before a rental’s start date can be accommodated with a full refund. Cancellation requests made less than 7 days before a rental’s start date are subject to a full refund in store credit, minus a $5 restocking fee.

Rentals cancelled after shipment dispatch are strictly non-refundable. 

For sizing questions and further assistance, please email info@hauteline.com - we'd love to help!

Can get a refund on my purchase? Online and in-store final sale purchases are strictly non-refundable. 

Can I exchange a rental for a different size?
Due to the time-sensitive nature of rentals, we cannot exchange rentals at this time. For sizing questions and further assistance, please email info@hauteline.com - we'd love to help!

When should I select my rental start date? If your order requires shipping, we recommend selecting a start date 1-2 days before your event. For NYC rentals, we can accommodate same or next day orders.

Do I need to book an appointment to try-on? No! Our storefront is open 6-days a week for your convenience. Come anytime during our store hours and we'd be happy to assist!

When and where? We are located at 95 Orchard St. in NYC, 11am-7pm, everyday except Tuesdays!

Will you have the piece I'm looking at in store? We have our full rental collection available in store—if the item and size is not crossed out on the calendar for the day you want to come in, chances are it will be there! Just ask the store associate for the item/size and they will gladly help you out!

What are Hauteline's sustainability practices?
At our core, we exist to make great fashion better for the planet. We offer a variety of circular fashion options to encourage clothing reuse and longevity. We choose lightweight and reusable packaging when we can to reduce shipping weight and emissions, and to amplify our efforts to keep products and packaging in use for as long as possible.

Could you add this piece/designer to your collection?
If there's a specific piece or item you'd like to see in your size, we'd love if you would let us know at info@hauteline.com. Thank you <3

Have a question we haven't answered yet? Please email us at info@hauteline.com and we'll get back to you shortly.