Shipping/Pick Up

When should I select my rental start date?

We strongly advise choosing a start date 1-2 business days before you intend to wear your item to account for any delays in shipment. Please keep in mind that UPS does not deliver packages on Sundays.

How long will my order take to arrive?
We generally ship items 2-6 business days before your chosen rental start date. Please select expedited shipping at checkout if your rental starts within the next 48 hours.

Do you ship nationwide?

Yes! We ship rentals to all 50 states including Alaska and Hawaii.

Do you ship worldwide?

Unfortunately, at this time we are unable to ship rentals outside of the United States.
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How much is shipping?
At this time, we offer free standard shipping for orders above $80! For orders under $80, standard shipping is $5.90. Expedited shipping for all orders is $18.90.

How much does it cost to return my rental?
Free prepaid return labels are included with all rental orders.

Can I place a same-day rental order?
For same-day rentals, we recommend opting for pick up at our NYC showroom or local courier delivery within NYC.

How does NYC pick up work?
We offer free NYC pick up from our showroom located at 32 Bridge St, Brooklyn, NY 11201. At checkout, select pick up as your shipping preference and we will send over email confirmation when your order is ready for you (typically within 1 business day).

Rental
Will I be charged for rental return shipping?
Prepaid return labels are included with all rental orders.

Can I extend my rental?
If you'd like to keep your rental for longer than your initial rentral duration, please get in touch with us at contact@hauteline.com with subject line "Rental Extension".

Can I purchase my rental?
If you are interested in purchasing a rental, the best way to do so would be to sign up for our email newsletter to be the first to know about our periodic private sales. In certain cases, we may be able to facilitate purchase requests, please email contact@hauteline.com

Should I wash my rental?
No, please return all rentals unwashed. We take care of the cleaning in house!

How do I return my rental?
Please use the prepaid return label included in the clear label panel on your package and return it to your nearest UPS dropoff point, or schedule a showroom dropoff here

What happens if I damage or lose an item?
We know great clothes are meant to be lived in, and unfortunately damage or loss can happen. If items are returned to us in damaged condition or reported lost (not returned over 15 days after your selected Return by date), we will have to charge your original payment method up to 90% of retail price of the rented item. We don't want to have to do this, so please do your best to treat rented items with care.

What can I do to ensure I'm not charged for damage or loss?
Please ensure items are returned to us with no hard-to-budge stains. Take extra care to ensure there are no rips, tears, or missing parts in your return, and send it back on or before your return date.

What if I return my rental later than my Return By date?
Customers will be charged a late fee of $40 per day for each day the rented item is returned after the agreed-upon rental period. Late fees will continue to accrue until the total late fee amount equals the full retail price of the rented item or the item is returned, whichever comes first.

Can I return a rental for a refund?
Due to the time-sensitive nature of rentals, we cannot refund rentals at this time. For sizing questions and further assistance, please email contact@hauteline.com - we'd love to help!

Can I cancel a rental?
Cancelation requests made at least 7 days before a rental’s start date can be accommodated with a full refund. Requests made less than 7 days before a rental’s start date are non-refundable. Please write to us for assistance at contact@hauteline.com

When should I select my rental start date?

If your order requires shipping, we recommend selecting a start date 1-2 days before your event. For NYC rentals, we can accommodate same or next day orders.

Sustainability
What are Hauteline's sustainability practices?
At our core, we exist to make great fashion better for the planet. We offer a variety of circular fashion options to encourage clothing reuse and longevity. We choose lightweight and reusable packaging when we can to reduce shipping weight and emissions, and to amplify our efforts to keep products and packaging in use for as long as possible.
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How does Hauteline give back?
Though we are small, we're starting off on the right foot. We're committed to donating 1% of profits to Carbon180, a 501(c)(3) charitable organization working towards the ambitious goal to build a prosperous, carbon-conscious economy that removes more carbon from the atmosphere than we emit.

General
When will you stock more pieces in my size?
We're obsessed with giving you the best in fashion and we apologize for our limited sizing at the moment! We know we still have lots of room for improvement in stocking a range of sizes, and as a small business we're constantly working to expand our catalog to become more size inclusive. We're working on it - please check back frequently for updates! If there's a specific piece or item you'd like to see in your size, we'd love if you would let us know. Thank you for your understanding <3

Have a question we haven't answered yet? Please email us at contact@hauteline.com and we'll get back to you shortly.