FREE STANDARD SHIPPING ON ORDERS OVER $100
Nationwide Shipping
We recommend placing rental orders at least 3 business days before your rental start date. If your rental starts sooner, please select Expedited Shipping at checkout.
Your order will arrive by the end of day on the first day of your rental period. We strongly recommend starting your rental a day or two before you need the item(s) to avoid any complications.
| Total Delivery Timing |
Order Must Be Placed By |
Cost | ||
|---|---|---|---|---|
| Standard | 2-5 Business Days | N/A | $8 Orders >$100 Ship Free |
|
| Expedited | 1-2 Business Days | 2:00 PM ET | $18 | |
Please keep in mind that UPS does not deliver packages on Sundays. For Expedited Saturday Delivery, an additional surcharge on orders requiring UPS delivery with be separately invoiced at cost, on a case by case basis.
Shipping to Alaska, Hawaii, U.S. Territories, P.O. Boxes and APO/FPO/DPO Addresses may incur extended shipping times. Please note, Express Service may not be available for some remote destinations.
NYC Courier Delivery
Local NYC courier delivery is available 11am-7pm every day (with the exception of U.S. federal holidays). Courier delivery currently services all zip codes in Manhattan, Brooklyn, and Queens.
All delivery fees include a free UPS return label for easy returns.
| Total Delivery Timing | Order Must Be Placed By | Cost |
| Same-day | 2:00 PM ET | $15 |
Select a 2-hour delivery window at checkout: 11am–1pm, 1–3pm, 3–5pm, or 5–7pm. Please be available at the delivery address during your chosen window.
Courier delivery fees include a free UPS return label.
NYC Store Pickup
In-store pickup is available at 95 Orchard St, New York, NY 10002, Wednesday–Sunday, 11am–7pm (with the exception of U.S. federal holidays). You'll get an email when your order is ready.
Tuesday pickup (when the store is otherwise closed) is available 4:30–6:30pm — email your ETA to info@hauteline.com and a team member will meet you.
Returning Your Rental
Return your rental via the prepaid UPS label included with your order, via courier (share your tracking link with info@hauteline.com and address it to Hauteline, 95 Orchard St, New York, NY 10002), or in person at our store.
Please note: dropping your return off with USPS instead of UPS results in a $45 penalty fee.
You have a one-day grace period after your rental period ends before late fees apply. After that, late fees are charged daily as a fraction of your rental price, capped at full retail price or until rentals are returned.
- 4-day rental: charged at 1/4 of the rental price per late day
- 8-day rental: charged at 1/8 of the rental price per late day
- 16-day rental: charged at 1/16 of the rental price per late day
- 30-day rental: charged at 1/30 of the rental price per late day
In-person returns are also accepted on Tuesdays, 4:30–6:30pm, when the store is otherwise closed — email your ETA to info@hauteline.com and a team member will meet you.
Late fees are charged to the card on file or invoiced directly. Please pay promptly — failure to do so may affect your ability to rent or shop with us in the future.
Rental Returns and Cancellations
Cancel your rental at least 7 days before your start date for a full refund, minus an $8 restocking fee.
Cancel within 7 days of your start date and you'll receive a full refund in store credit, minus an $8 restocking fee.
Once your order has shipped, or within 24 hours of your pickup date, rentals are non-refundable.
We're currently unable to offer size exchanges on rental items. If you have any questions about fit, we recommend adding Perfect Fit Insurance to your order or reaching out to info@hauteline.com before placing your order. Our team is happy to help you choose the right size.
Retail Returns
Online Purchases: Return requests must be submitted within 7 days of delivery for store credit or a size exchange. A $15 return processing fee applies. Items must be unworn, unwashed, unaltered, and returned with Hauteline tag attached. Refunds are not offered; approved returns will be issued as store credit or an eligible exchange.
To initiate a return, visit our returns portal and enter your order number and email address. Once your request is approved, items must be shipped back within 7 days using the provided return label.
In Store Purchases: Returns are accepted within 7 days of purchase for a size exchange or an exchange for another item of equal or lesser value. Replacement items must be selected during the same visit and are subject to availability. Items must be unworn, unwashed, and undamaged. Refunds and store credit are not available for in-store purchases.
Final Sale items (50% off or more) are not eligible for return or exchange.
