Hauteline Terms and Conditions
Last Revised on 02/12/2026

Welcome to Hauteline. These Terms and Conditions (“Terms”) apply to your use of hauteline.com, our mobile applications, and the products and services offered through them (collectively, the “Services”).

The Services are operated by Haute Labs LLC (“Hauteline,” “we,” “us,” or “our”).

By accessing or using our Services, placing an order, renting or purchasing merchandise, or otherwise using our Services, you agree to these Terms. If you do not agree to these Terms, please do not use the Services.

1. Rental Period & Returns

Rental periods are offered in the durations displayed on our website at the time of booking.

Your rental must be returned by the Return By date provided with your order.

For shipped orders, we recommend selecting a rental start date 1–2 days before your event to allow for delivery. NYC rentals may be available for same-day or next-day orders.

Prepaid UPS return labels are included with rental orders unless an in-store return is selected. Rentals may be returned at our NYC store at 95 Orchard St.

If you lose your return label, please contact hotline@hauteline.com and we will provide a replacement.

If purchasing your own UPS return label, please send returns to:

Hauteline
118A Orchard St PMB 320
New York, NY 10002-4951

Please retain your tracking information until your return has been received.

2. Late Returns

Because each rental is reserved for specific dates and may be needed by another customer, timely returns are important.

If a rental is returned after the Return By date, late fees are prorated based on the original rental period:

• 4-day rental: 1/4 of the rental price per late day

• 8-day rental: 1/8 of the rental price per late day

• 16-day rental: 1/16 of the rental price per late day

• 30-day rental: 1/30 of the rental price per late day

Late fees continue to accrue until the rental is returned or the total late fee reaches 100% of the retail price of the rented item, whichever comes first.

Late fees do not extend the rental period.

If you anticipate being late, please contact hotline@hauteline.com as soon as possible.

3. Taking Care of Your Rental

We want our pieces to be enjoyed and returned ready for their next rental.

Our rental pieces are professionally cleaned and inspected before each rental. Because many pieces have been previously rented, minor signs of wear, including faint marks or light fabric wear, may be present and are considered normal.

Customers are responsible for taking reasonable care of rental merchandise while it is in their possession.

Please do not wash rental merchandise. All rentals should be returned unwashed so that our team can properly care for them.

Damage includes, but is not limited to, significant stains, rips, tears, missing parts, alterations, or other damage that affects the usability or marketability of the item.

If you believe your rental arrived with a condition that requires attention, please contact hotline@hauteline.com with photographs within 48 hours of delivery.

4. Lost, Stolen, or Unreturned Merchandise

Rental merchandise remains the property of Hauteline and must be returned by the Return By date.

If an item is returned in significantly damaged condition or is not returned within 15 days after the Return By date, Hauteline reserves the right to charge the original payment method for up to 100% of the retail price of the rented item, as applicable.

The same may apply to merchandise that is lost or stolen while in the customer's possession or responsibility.

Late fees will no longer accrue once a replacement charge is applied.

For packages marked as delivered by the carrier, customers are responsible for ensuring the safe receipt of their packages at the shipping address provided at checkout.

We really don't want to have to do this, so please treat your rental with care and make sure it makes its way back to us on time.

5. Card Authorization & Payment

Hauteline may place a temporary authorization hold on the payment card provided when a rental is booked.

This authorization hold is not a charge. It provides payment assurance while your rental is with you and while we confirm its return and condition.

If your rental is returned on time and in the expected condition, no additional charge will be made for late return, damage, loss, or non-return, and the authorization will be released.

The timing of the release is determined by your card issuer or financial institution.

By placing a rental order, you authorize Hauteline to charge the payment method provided for amounts properly due under these Terms, including applicable rental and shipping charges, late-return fees, damage charges, and replacement charges for lost, stolen, or unreturned merchandise, subject to the limits described in these Terms.

If the original payment method cannot be charged, you remain responsible for amounts properly due and Hauteline may pursue lawful payment or collection methods.

6. Cancellations & Refunds

Rental cancellations, refunds, purchase returns, exchanges, and rental fit-related refunds are governed by Hauteline's Refund & Cancellation Policy, which is incorporated into these Terms.

Please review the Refund & Cancellation Policy for the current cancellation, refund, exchange, and fit-related terms applicable to your order.

7. Fit & Sizing

We want you to feel great in your rental, so please review sizing information carefully before ordering.

With Perfect Fit Insurance, Hauteline will send a complimentary replacement size or item within 2 business days, subject to availability.

Without Perfect Fit Insurance, customers may return an unworn rental within 24 hours of receiving it for a 50% fit refund, minus shipping costs.

For sizing questions and assistance, please contact hotline@hauteline.com.

If you are based in NYC, we strongly encourage visiting our store at 95 Orchard St. to ensure your rental fits as expected.

8. Shipping & Delivery

Shipping rates and additional shipping information are provided through our Shipping Policy.

We make reasonable efforts to process and ship orders promptly.

Once an order has been handed to a third-party carrier, Hauteline is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, incomplete or inaccurate shipping addresses, or customer-requested rerouting.

9. Rental Extensions

If you would like to keep a rental longer than your original rental period, please contact hotline@hauteline.com with the subject line “Rental Extension.”

Extensions are subject to availability and Hauteline's approval.

Customers should not assume that keeping an item beyond the Return By date constitutes an approved extension.

10. Purchasing a Rental

If you would like to purchase a rental, please contact hotline@hauteline.com.

Unless otherwise stated, the amount due to purchase a rental will be the applicable retail price less the rental price already paid.

To keep our rental system circular, we ask that customers return the empty shipping mailer after purchasing a rental. If the empty mailer is not returned, a $15 fee may be added to the customer's invoice to cover its replacement cost.

11. Customer Information & Communication

Customers are responsible for providing accurate and up-to-date contact information, including their name, email address, phone number, billing information, and shipping address.

Hauteline may use the information provided to communicate regarding orders, rentals, deliveries, returns, payments, and other matters relating to the Services.

12. Unpaid Balances & Collections

We want to resolve payment issues directly whenever possible.

If an amount properly due under these Terms remains unpaid, Hauteline may contact the customer regarding the outstanding balance and provide an opportunity to resolve the balance directly.

If the balance remains unpaid, Hauteline may refer the account to a third-party collection agency, payment recovery service, or legal counsel, as permitted by applicable law.

Any collection activity will be conducted in accordance with applicable law.

13. Purchases

Purchases are governed by the applicable purchase and refund policies displayed on our website.

Unless otherwise stated, purchased items are final sale, subject to the applicable exchange and store-credit policies.

14. Disputes

If you have a concern regarding an order, rental, payment, damage assessment, late fee, or other matter, please contact hotline@hauteline.com first. We will make reasonable efforts to resolve the issue directly.

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to your use of Hauteline's Services, any purchase or rental, or these Terms will be resolved by binding arbitration rather than in court. The arbitration will be conducted by a neutral arbitrator in accordance with the applicable rules of the arbitration provider.

You and Hauteline agree that arbitration will be conducted on an individual basis only. To the fullest extent permitted by applicable law, neither you nor Hauteline may participate in a class action, class arbitration, representative action, or consolidated action involving claims covered by this arbitration agreement.

Nothing in this section prevents either party from seeking temporary or other appropriate relief from a court when necessary to protect rights or property pending arbitration, or from pursuing a claim in a court where applicable law requires that the claim be heard there.

If any portion of this arbitration provision is found to be unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

15. Termination & Refusal of Service

Hauteline may suspend or terminate access to the Services or refuse future orders where reasonably necessary, including for violation of these Terms, fraudulent activity, repeated non-return of merchandise, or unpaid balances.

Hauteline does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, disability, or other protected characteristics under applicable law.

16. Changes to These Terms

Hauteline may update these Terms from time to time.

The Terms applicable to a particular order are generally those presented to and accepted by the customer when the order is placed, unless otherwise required by law.

17. Accessibility

Hauteline is committed to making our website and digital content accessible and user-friendly.

If you have difficulty accessing or navigating our website or believe that a feature or content is not accessible, please contact hotline@hauteline.com with “Disabled Access” in the subject line and describe the issue or suggestion.

We take accessibility feedback seriously and will consider it as we improve our Services.

18. User-Generated Content & Social Media

We love seeing how our community wears Hauteline.

If you tag or mention @haute__line or Hauteline in a public social media post, we may reach out to ask for permission to repost your content on our social media accounts. If you give us permission, we'll repost or share the content with credit to the original creator.

You retain ownership of your content. We will not use your content in paid advertising or other commercial campaigns without your separate permission.

If you have previously given us permission to repost your content and would like us to stop using it, please contact hotline@hauteline.com with a link to the post.

19. Content Rights Requests

Hauteline may separately request permission to use photographs, videos, or other content featuring Hauteline products for purposes beyond ordinary social media reposting.

If you affirmatively grant permission in response to such a request, the specific terms of that permission will apply.

20. Governing Law

These Terms are governed by the laws applicable to the parties and the Services, without limiting any consumer rights or protections that cannot legally be waived.

Nothing in these Terms is intended to waive any consumer right or protection that cannot legally be waived.

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

22. Contact Us

Questions, concerns, or feedback regarding these Terms or your Hauteline order can be directed to:

Hauteline
118A Orchard St, PM 320, New York, NY
Attn: Legal Department

Email: hotline@hauteline.com

By using our Services or placing an order with Hauteline, you acknowledge that you have reviewed and agree to these Terms and Conditions.