Refund policy

RETURN AND REFUND POLICY

By placing an order with Hauteline, you agree to the following terms and conditions:

Purchases

Out of fairness to rental customers, we do not accept returns on purchases at this time. All pieces purchased are final sale. Unworn purchases with all tags still on can be exchanged in-person for a different size, if availability allows. 

Rentals

Cancellation requests made at least 7 days before a rental’s start date can be accommodated with a full refund, minus a $8 restocking fee. Cancellation requests made less than 7 days before a rental’s start date are subject to a full refund in store credit, minus a $8 restocking fee. Refund and cancellation requests made on or less than 7 days before a rental’s start date OR after shipment dispatch are strictly non-refundable. 

For sizing questions and further assistance, please email info@hauteline.com. If you are based in NYC, we highly encourage coming into our store location at 95 Orchard St to ensure your rentals fit as expected, as rentals are not refundable due to fit.

Please note that due to the nature of our rental model, some garments may exhibit minor signs of previous wear, including faint marks or light fabric wear. While all items are professionally cleaned and inspected before each rental, certain stains or imperfections may not be fully removable. These instances are considered normal for pre-worn garments and are not eligible for refund or exchange. We appreciate your understanding as we work to extend the life of each piece in support of a more sustainable fashion system.

If you require further assistance with the condition of your pre-worn rental, please email info@hauteline.com with images for assistance within 48 hours of delivery. Items must be returned to UPS or in-store within 48 hours of receipt to be eligible for resolution.