By placing an order with Hauteline, you agree to the following terms and conditions.

 

Purchases

Returns are available for store credit or size exchange, subject to the requirements below.

Online Purchases: Online purchases may be returned for store credit or exchanged for another size if requested within 7 days of delivery and the item meets our return requirements.

To initiate an online purchase return, please use our returns portal.

In-Store Purchases: In-store purchases may be exchanged for a different size or for another item of equal or lesser value within 7 days of purchase. Replacement items must be selected during the same visit and are subject to availability.

Final Sale: Items marked Final Sale or discounted 50% or more are not eligible for return or exchange.

Rental Cancellations

Cancellation eligibility depends on how far in advance you contact us:

• 7 or more days before your rental start date: A full refund to the original payment method, less an $8 restocking fee.

• Less than 7 days before your rental start date: A refund in Hauteline store credit, less an $8 restocking fee.

• After shipment dispatch: Rental cancellations are non-refundable.

To request a cancellation, please contact hotline@hauteline.com as soon as possible.

Because rental pieces are reserved specifically for your selected dates, we are unable to guarantee that a cancellation request can be accommodated once the applicable cancellation period has passed.

Rental Fit & Sizing

We want you to find the right piece for your measurements.

With Perfect Fit Insurance:

If you purchased Perfect Fit Insurance, we'll send a complimentary replacement size or item within 2 business days, subject to availability.

Without Perfect Fit Insurance:

If your rental doesn't fit, you may return the unworn item within 24 hours of receiving it for a 50% fit refund, less shipping costs.

Please contact hotline@hauteline.com as soon as possible if your rental doesn't fit.

If you're based in NYC, we strongly encourage visiting our store at 95 Orchard St. to ensure your rental fits as expected before your rental whenever possible.

Pre-Worn Garments

Due to the nature of our rental model, some garments may exhibit minor signs of previous wear, including faint marks or light fabric wear.

All rental pieces are professionally cleaned and inspected before each rental. Certain stains or imperfections may not be fully removable. These minor signs of previous wear are considered normal for pre-worn garments and are not eligible for a refund or exchange.

We appreciate your understanding as we work to extend the life of each piece in support of a more sustainable fashion system.

Condition Concerns

If you believe your rental arrived with a condition that is not consistent with its expected condition, please email hotline@hauteline.com with photographs within 48 hours of delivery.

Please do not wash, repair, alter, or otherwise treat the item before contacting us.

Our team will review the issue and work with you on an appropriate resolution.

Questions

For questions regarding refunds, cancellations, sizing, or your rental, please contact:

hotline@hauteline.com