


FREQUENTLY ASKED QUESTIONS
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When will my rental arrive?
All orders placed at least 2 business days before your desired start date are guaranteed to reach you on or before your chosen start date. For more urgent or same-day rentals, we recommend opting for pick up at our NYC showroom.
Is cleaning included?
Yes, cleaning is included! Please return all rentals unwashed.
How should I return my rental?
All rental orders include a prepaid UPS return label. Please use the prepaid label included in your package and return it to your nearest UPS dropoff point on or before your scheduled return date, or drop off in-store during open hours
Can I purchase a rental?
Most items that are available for rent are also available for purchase! Please contact us at hotline@hauteline.com to submit a request to purchase. The price of your purchase will be the price of the item minus the rental price already paid.